Keeping the Adawn Community Safe
Above all else, safety is our priority that’s why we practice Slow Dentistry and take the time to thoroughly explain treatment and cost to you. This means you truly understand the experience ahead and always ensures you’re comfortable and pain free throughout the treatment process.
And while some industries are adjusting to a New Normal of safety measures, they’ve always been normal for us. After every patient, each of our clinical rooms is sanitised and our equipment sterilised. Our team also wears enhanced PPE (gloves, masks and protective eyewear), undergoes daily health checks and laundry service and our COVID Safe plan is always up to date in line with Victorian Department of Health requirements.
Our safety promise
Our commitment will always be to provide high quality and safe patient care. We ensure your safety by:
Book OnlineRoom disinfection
After every patient, each of our clinical rooms and room’s surfaces is properly disinfected and our instruments and equipment sterilised.
Informed consent
We obtain informed consent of the treatment plan and costs, from all patients prior to starting treatment.
Proper anaesthesia
When required, anaesthetic will be applied and the appropriate time will be invested in assuring full numbness of our patient.
Use of rubber dam
Rubber dam is used to prevent cross-contamination for many treatments.
Healthcare Rights
The rights outlined here apply to all people in all places where health care is provided in Australia. The Charter describes what you, or someone you care for, can expect when receiving health care. This Charter is comprised and issued by the Australian Commission on Safety & Quality in Health Care.
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Healthcare services and treatment that meets my needs.
Safety
• Receive safe and high quality health care that meets national standards.
• Be cared for in an environment that is safe and makes me feel safe.
Respect
• Be treated as an individual, and with dignity and respect.
• Have my culture, identity, beliefs and choices recognised and respected.
Partnership
• Ask questions and be involved in open and honest communication.
• Make decisions with my healthcare provider, to the extent that I choose and am able to.
• Include the people that I want in planning and decision-making.
Information
• Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent.
• Receive information about services, waiting times and costs.
• Be given assistance, when I need it, to help me to understand and use health information.
• Access my health information.
• Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe.
Privacy
• Have my personal privacy respected.
• Have information about me and my health kept secure and confidential.
Give Feedback
• Provide feedback or make a complaint without it affecting the way that I am treated.
• Have my concerns addressed in a transparent and timely way.
• Share my experience and participate to improve the quality of care and health services. To provide feedback or discuss any concerns please click here and complete our feedback form.
After-hours & Emergency Care
If you need urgent dental care when we are closed, support is available.
For emergency dental treatment in metropolitan Melbourne, please contact the Royal Dental Hospital of Melbourne on (03) 9341 1000. If you are outside metropolitan Melbourne, call 1800 833 039.
These services are equipped to help with urgent dental pain, trauma, facial swelling, or accidents involving the mouth or teeth.
Feedback, Concerns & Complaints
We welcome open communication and are always here to listen. If you feel your concern cannot be resolved directly with us, the following independent bodies are available to support you.
Book OnlineHealth Complaints Commissioner (Victoria)
An independent organisation that manages complaints about health services in Victoria, including dental care in both public and private settings.
They can assist with concerns relating to treatment outcomes, fees, communication, respect, or privacy.
Phone: 1300 582 113
Website: www.hcc.vic.gov.au
Address: Level 26, 570 Bourke Street, Melbourne VIC 3000
AHPRA – Australian Health Practitioner Regulation Agency
If your concern relates to a dentist’s professional conduct, competence, or registration, you may lodge a notification with AHPRA.
This includes matters involving patient safety, professional standards, or practitioner impairment.
Phone: 1300 419 495
Website: www.ahpra.gov.au
Dental Board of Australia
The Dental Board sets the professional standards for dental practitioners in Australia and operates in partnership with AHPRA. Any concerns about breaches of professional standards are assessed and managed through AHPRA on the Board’s behalf.
Website: www.dentalboard.gov.au
Virtual Visits
Not sure if you need to come in? We offer virtual appointments with our Principal Dentist, Dr Angelos Sourial. Together, you can discuss your concerns and Dr Sourial will make a recommendation on next steps. Give us a call today on 1300 2 ADAWN or Contact Us.
Wake up to a smile you love
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